About Us

How We Work


Step 1

Choose the medication you wish to purchase from the list of conditions treated, including quantity required.


Step 2

  1. Complete the FREE Online Health Consultation form.

Please note Our doctors use their independent clinical judgement, they may reject your treatment request or they could prescribe an alternative that is better suited to your needs (our admin team will liaise with you before proceeding). 


  1. Proceed to payment.  

Please note that when we ask for your payment details, we only pre-authorise your card with our bank. We will only take payment if the prescribing doctor approves your consultation and issues a prescription


Step 3

One of our Doctors will review the consultation and decide if the treatment is right for you. Once approved a prescription will be forwarded to our pharmacy team.

Please note, in some cases, an online health consultation form or a telephone consultation won’t give our GP’s enough information to provide a full diagnosis and the right treatment for you, and we will advise you to be seen by your own doctor face to face. 


Step 4 

The pharmacy team will start to prepare your prescription.

One of our UK registered pharmacists will clinically check and dispatch your treatment out to you discretely and securely in clear unmarked packaging, with our free next-day delivery service.


Please note that as our entire process from start to finish involves various clinical checks to determine suitability for the chosen treatment, we cannot guarantee an exact timeframe from making a request online, to your medication being dispatched out to you although we endeavour to achieve next day delivery in most cases. 



Our Four Pledges To You


1. Safety, Our number ONE priority

We have rigorous safety measures in place to ensure no harm comes to you and we seek to continuously improve.

We only employ UK registered Healthcare professionals who are highly qualified, competent and vetted with stringent checks and appraisals to ensure the best are caring for your needs.


2. Secure 

Access Doctor uses the latest technologies to ensure utmost security. We utilise several layers of firewall security and encryption.


Online access to an account is protected with a password that a user creates.

When using the platform, all personal data is transmitted through the internet using secure socket Layers (SSL) technology.  SSL technology causes a browser to encrypt entered information before transmitting it to our secure server. GeoTrust True Business ID EV certificate with extended validation. Designed to prevent a third party from capturing and viewing Personal Data.


3. Confidential 

 Confidential service. All our team members receive stringent training on confidentiality and data handling. We have invested in the latest technology to ensure the entire process is secure and confidential. Only the clinical team have access to your medical questionnaire. As an online medical clinic, we are regulated by the Care Quality Commission. We are GDPR compliant and have full ICO registration. 


4. FAST – Discrete, Next Day Tracked Delivery

In more than 90% of the cases we will achieve next working day delivery if the order is placed before 4pm. We use Royal Mail Tracked 24 Service, so you can follow the journey of your delivery.




Dr Abdishakur Muhammad Ali MBBS MRCGP
Clinical Director


Mr Nur Choudhury MPharm
Superintendent Pharmacist

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