Frequently Asked Questions


Our team take great effort and care to ensure that your experience with AccessDoctor is pleasant at all times. We are happy to answer any queries you may have regarding our service. We have listed below Frequently Asked Questions (FAQs) which may help you straight away.

Is this a legal way to get medications?

Indeed, our company is operated under all of the legislative requirements of the United Kingdom. All of our doctors are licensed with the General Medical Council (GMC), and the General Pharmacy Council (GPhC) licenses our pharmacists. We have strict governance policies which are routinely reviewed to ensure safe practice. Our Doctors follow the latest treatment guidance from organisations such as NICE. Our doctor will only issue a prescription if it is safe for you, this is after assessing your online medical consultation. To achieve the best treatments, please always complete the online medical consultation as accurately as possible. Our pharmacy is licensed and regulated by the Medical and Healthcare Products (MHRA) and the General Pharmaceutical Council (GPhC).

How does it Work?

We have a simple 3-step procedure to guarantee that every treatment order is confidential, correct and the medication is delivered to you in a secure manner.


Step 1: Choose your treatment and complete our online medical consultation    


Step 2: Our doctors will review the consultation and if appropriate prescribe the requested medication    


Step 3: The pharmacy receives the prescription, dispenses and delivers to you.      


More information on this can be found on our ‘how it works’ page. 


Do I need an appointment and How long does it take?

There is no need for any appointments.  We are here to serve you 24/7. Moreover, you can complete your appointment any time that is the most suitable for you.

What happens if my consultation is not approved?

Your online assessment will be carefully examined by one of our licensed clinicians, they will make a professional opinion about whether or not prescribing treatment for you is suitable. If they are of the opinion that the requested treatment is not suitable for you:

  • They may suggest an alternative treatment
  • They may ask to speak to you for a phone consultation to obtain more information
  • They may reject the request and no appropriate alternative treatment is available


We’ll let you know and you won’t be charged for the service. Where necessary, we’ll let you know why the consultation wasn’t accepted.

When will you request payment for the treatment?

After choosing your treatment and completing the consultation form, you will be prompted to complete the transaction by making the payment. We should stress, this is only a pre-approval stage. We only take money from your account if the doctor has approved the prescription.

Will you access to my NHS medical records?

No, we do not have any NHS medical records. We do not have access to your NHS Medical Records. Therefore, it is important that you respond as thoroughly and as truthfully as possible to all consultation queries.

Will you share my information with my GP?

Until you have granted us your permission to do so, we will not share any information with your GP.

Will I know which doctor reviewed my consultation?

Yes, this is available at your request.

Can I take the prescription to my local pharmacy?

Our payments cover the expense of medications and the private prescription. It will not be feasible to give you a prescription that you can carry anywhere.

I’ve already ordered the treatment before and completed an online consultation. Do I need to do everything again?

We will conduct a review each time you request any treatments. We assume the demographic information such as your name, date of birth, gender etc haven’t changed. You will be required to fill in the condition specific questions. This is with your safety in mind as clinical details might have changed in the meantime.

If I am not at home and a neighbour offers to accept delivery, will they know what I have ordered?

Your treatment is delivered in secure non-identifiable discreet packaging.

Can I request a treatment on behalf of somebody else?

No. We may only approve requests directly from the user who must be over the age of 18.

What is your patient feedback for your service?

We encourage our patients to give us their feedback, you can check our service reviews at reviews.io.

How do I return an item?

Unfortunately, we are not able to accept returns or cancellations of any prescription products which you have decided you no longer wish to keep. If your prescription occurs to be the wrong medication, or if it is defective, or if you have any other questions, please contact our pharmacy on 020 7538 4139 We will try our best to serve you right!

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