Blog Complaining on behalf of someone else

In order to complain on behalf of someone else, you’ll need the patient’s written consent. This is because all of our patient’s medical records are entirely confidential.

The patient will need to send a signed letter (via post or as a scanned document attached to an email) that confirms their consent for the complaint to be investigated. We’ll match the signature on the letter to that on the copy of the patient’s ID held by us.

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