What happens if my consultation is not approved?

Your online assessment will be carefully examined by one of our licensed clinicians, they will make a professional opinion about whether or not prescribing treatment for you is suitable. If they are of the opinion that the requested treatment is not suitable for you:

• They may suggest an alternative treatment
• They may ask to speak to you for a phone consultation to obtain more information
• They may reject the request and no appropriate alternative treatment is available

We’ll let you know and you won’t be charged for the service. Where necessary, we’ll let you know why the consultation wasn’t accepted.