Unfortunately, we are not able to accept returns or cancellations of any prescription products which you have decided you no longer wish to keep.If your prescription occurs to be the wrong medication, or if it is defective, or if you have any other questions, please contact our pharmacy on 020 7538 4139. We will try our best to serve you right!

No. We may only approve requests directly from the user who must be over the age of 18.

Our payments cover the expense of medications and the private prescription. It will not be feasible to give you a prescription that you can carry anywhere.

No, we do not have any NHS medical records. We do not have access to your NHS Medical Records. Therefore, it is important that you respond as thoroughly and as truthfully as possible to all consultation queries.

There is no need for any appointments. We are here to serve you 24/7. Moreover, you can complete your appointment at any time that is the most suitable for you.

No, we do not have any NHS medical records. We do not have access to your NHS Medical Records. Therefore, it is important that you respond as thoroughly and as truthfully as possible to all consultation queries.

Indeed, our company is operated under all of the legislative requirements of the United Kingdom. All of our prescribers are licensed with the General Medical Council (GMC), and the General Pharmacy Council (GPhC) licenses our pharmacists. We have strict governance policies which are routinely reviewed to ensure safe practice. Our prescribers follow the latest treatment guidance from organisations such as NICE. Our doctor will only issue a prescription if it is safe for you, this is after assessing your online medical consultation. To achieve the best treatments, please always complete the online medical consultation as accurately as possible. Our pharmacy is licensed and regulated by the Medical and Healthcare Products (MHRA) and the General Pharmaceutical Council (GPhC).

Unfortunately, we are not able to accept returns or cancellations of any prescription products which you have decided you no longer wish to keep. If your prescription occurs to be the wrong medication, or if it is defective, or if you have any other questions, please contact our pharmacy on 020 7538 4139. We will try our best to serve you right!

No. We may only approve requests directly from the user who must be over the age of 18.

We will conduct a review each time you request any treatments. We assume the demographic information such as your name, date of birth, gender etc haven't changed. You will be required to fill in the condition-specific questions. This is with your safety in mind as clinical details might have changed in the meantime.

Our payments cover the expense of medications and the private prescription. It will not be feasible to give you a prescription that you can carry anywhere.

Yes, this is available at your request.

Until you have granted us your permission to do so, we will not share any information with your GP.

No, we do not have any NHS medical records. We do not have access to your NHS Medical Records. Therefore, it is important that you respond as thoroughly and as truthfully as possible to all consultation queries.

After choosing your treatment and completing the consultation form, you will be prompted to complete the transaction by making the payment. We should stress, this is only a pre-approval stage. We only take money from your account if the doctor has approved the prescription.

Your online assessment will be carefully examined by one of our licensed clinicians, they will make a professional opinion about whether or not prescribing treatment for you is suitable. If they are of the opinion that the requested treatment is not suitable for you: They may suggest an alternative treatment They may ask to speak to you for a phone consultation to obtain more information They may reject the request and no appropriate alternative treatment is available We’ll let you know and you won’t be charged for the service. Where necessary, we’ll let you know why the consultation wasn’t accepted.

There is no need for any appointments. We are here to serve you 24/7. Moreover, you can complete your appointment at any time that is the most suitable for you.

We have a simple 3-step procedure to guarantee that every treatment order is confidential, correct and the medication is delivered to you in a secure manner. Step 1: Choose your treatment and complete our online medical consultation Step 2: Our prescribers will review the consultation and if appropriate prescribe the requested medication Step 3: The pharmacy receives the prescription, dispenses and delivers it to you. More information on this can be found on our ‘How it works’ page.

If your consultation is not approved, you will receive a full refund. Our medical team will explain the reason for the decision, and you may be able to try again after addressing any concerns or waiting for the recommended period.

You can track your order by logging into your account and navigating to the 'Orders' section. You'll receive email updates at each stage of the delivery process, including when your order is dispatched and out for delivery.

Yes, you can cancel your order if it hasn't been dispatched yet. Log into your account, go to 'Orders', and select the order you wish to cancel. If your order has already been dispatched, you'll need to return it using our returns process.

We accept all major credit and debit cards, PayPal, and Apple Pay. All payments are processed securely through encrypted payment gateways.

You will be charged once your consultation is approved and your prescription is issued. If your consultation is not approved, you will receive a full refund. Payment is processed securely at the time of order confirmation.

You can modify your order if it hasn't been processed yet. Please contact our customer service team as soon as possible if you need to make changes. Once your order has been dispatched, you'll need to use our returns process if you wish to change anything.

Standard delivery typically takes 2-3 business days. We also offer express delivery options (next day or same day) for an additional fee. Delivery times may vary depending on your location and the time of order.

If you're not home, our courier will leave a card with instructions on how to collect your package or arrange a redelivery. You can also specify a safe place for delivery during checkout.

Unfortunately, we are not able to accept returns or cancellations of any prescription products which you have decided you no longer wish to keep. If your prescription occurs to be the wrong medication, or if it is defective, or if you have any other questions, please contact our pharmacy on 020 7538 4139. We will try our best to serve you right!

You can make a complaint by contacting our customer service team through email, phone, or by filling out the complaint form in your account dashboard. We take all complaints seriously and aim to respond within 48 hours.

Please include your order number (if applicable), a detailed description of the issue, and any relevant photos or documents. This helps us investigate and resolve your complaint more quickly.

We aim to acknowledge your complaint within 48 hours and provide a resolution within 5-7 business days. Complex cases may take longer, but we'll keep you updated throughout the process.

After you submit a complaint, you will receive an acknowledgment email within 48 hours. Our team will investigate your complaint thoroughly and provide you with regular updates. We aim to resolve all complaints within 5-7 business days.

Yes, if you're not satisfied with the initial response, you can request to escalate your complaint. We have a formal escalation process, and you can contact our complaints manager directly. We are committed to resolving all issues to your satisfaction.