
While some illnesses are relatively easy to fix, for example with a few painkillers or a course of antibiotics, others aren’t quite that straightforward. Chronic medical conditions such as asthma, diabetes and acne require ongoing treatment.
At Access Doctor, we’re here to help you take control of your health. Use our online service to access the best possible treatments for your chronic medical conditions.
Asthma is a long-term condition that affects the airways carrying air to your lungs.
View productsCholesterol is a fatty substance that can build up in the walls of your arteries and restrict your blood circulation.
View productsGout causes sudden swelling and severe pain in your joints. Symptoms of gout include sudden pain and swelling in a joint, such as your big toe or knees.
View productsIrritable bowel syndrome (IBS) is a common condition that affects the digestive system. It causes symptoms like stomach cramps, bloating, diarrhoea and constipation.
View productsWe’re here to start a dialogue and help you take control of your own health by providing you with the treatment and aftercare that you need. Our online doctors are registered as GPs in the UK and will make sure you get the best treatment for yourself.
Answers to the most commonly asked questions about Access Doctor and how it works.
What is asthma?
Asthma is a lung condition that causes occasional problems with breathing. Its main symptoms are wheezing, breathlessness, coughing and a tight chest. These symptoms can become more severe during an asthma attack.
Who gets asthma?
Asthma affects many people of all ages. It often begins in childhood, although it can sometimes start in adulthood.
What causes asthma?
Asthma is caused by inflammation of the airways in the lungs and it can happen seemingly at random or after patients are exposed to a trigger. Common triggers include exercise, pollution, allergies (for example pollen or pet fur) and infections such as the flu.
Is asthma a chronic disease?
Yes, for many people asthma is a long lasting condition, especially if it starts in adulthood.
What are asthma medications?
Asthma is typically treated with inhalers that allow users to breathe in medicines. There are reliever inhalers, which are used to provide relief for symptoms for a short period, and preventer inhalers that are used daily to prevent the onset of symptoms.
What is cholesterol?
Cholesterol refers to a fatty substance that is made in the liver and found in certain foods. We need some cholesterol to maintain our health, but too much can cause problems.
What happens if my cholesterol is too high?
Having too much cholesterol can cause your blood vessels to become blocked, which in turn increases your risk of stroke or heart problems.
What are the warning signs of high cholesterol?
High cholesterol in itself does not cause any symptoms. It can only be checked by having a blood test.
What makes my cholesterol levels go up?
Cholesterol can increase for a number of reasons. For example, this can happen if your diet is too high in saturated fats or you are not getting enough exercise. Certain genetic conditions can also mean fats aren’t processed in the normal way.
What can I do to lower my cholesterol levels?
Eating healthily and getting more exercise can help to lower cholesterol levels. However, for some people this isn’t enough and medicines are also required.
Why do I have acne?
Acne is most commonly caused by hormonal changes during puberty. Certain hormones are known to cause glands in the skin to create greater levels of oil (sebum). Hormonal changes during the menstrual cycle and pregnancy can also trigger acne in women.
Does acne go away?
Acne is most common in teenagers and for the majority of people, symptoms improve as they get older, often disappearing by the time they are in their mid-20s. In rare cases, it continues into adulthood.
Does diet make acne worse?
There is no evidence that foods cause acne, however it is always advisable to eat a healthy, balanced diet as this promotes general wellbeing.
Can acne be genetic?
Acne is thought to run in families. Studies have found that if both parents have this condition, the child is at a greater risk of developing severe acne at an early age.
What can I use to treat acne?
Treatments depend on how severe the condition is. They can include topical retinoids, topical antibiotics, antibiotic tablets and azelaic acid. For women with acne, the combined oral contraceptive pill may be recommended.
Our pharmacy is licensed and regulated by the General Pharmaceutical Council (GPhC).
Indeed, our company operates under all of the legislative requirements in the UK. All of our doctors are licensed with the General Medical Council (GMC), and the General Pharmacy Council (GPhC) licenses our pharmacists.
We have strict governance policies which are routinely reviewed to ensure safe practice. Our Doctors follow the latest treatment guidance from organisations such as NICE. Our doctor will only issue a prescription if it is safe for you, this is after assessing your online medical consultation.
To achieve the best treatments, please always complete the online medical consultation as accurately as possible.
We have a simple 3-step procedure to guarantee that every treatment order is confidential, correct and the medication is delivered to you in a secure manner.
Step 1: Choose your treatment and complete our online medical consultation
Step 2: Our doctors will review the consultation and if appropriate prescribe the requested medication
Step 3: The pharmacy receives the prescription, dispenses and delivers to you.
More information on this can be found on our ‘how it works’ page.
There is no need for any appointments. We are here to serve you 24/7. Moreover, you can complete your health assessment any time that is the most suitable for you and our prescribers will review it at the earliest opportunity.
Your online assessment will be carefully examined by one of our licensed clinicians, they will make a professional opinion about whether or not prescribing treatment for you is suitable. If they are of the opinion that the requested treatment is not suitable for you:
We’ll let you know and you won’t be charged for the service. Where necessary, we’ll let you know why the consultation wasn’t accepted.
No, we do not have any NHS medical records. We do not have access to your NHS Medical Records. Therefore, it is important that you respond as thoroughly and as truthfully as possible to all consultation queries.
Excellent service came exactly the next day I would highly recommend this service thank you
Excellent service. Lovely staff. Quick delivery.
Helpful , simple , non complicated process 👍👍
Easy to order online fast delivery will use again
Really easy to use and my medication was delivered quickly too
Thank you. Great service.
Clear, concise questions and extremely prompt reply – delivery was fast – excellent service
Reading so many negative comments I was waiting for the worst, but instead everything seems to be…
Great service will use again in the future.
Very straightforward and arrive within a few days
Our friendly team is available to help Monday to Friday 9:00am – 5:00pm.
If you need urgent assistance, do not use this service. Call 111, or in an emergency call 999.