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Our friendly team is available to help Monday to Friday 9:00am – 5:00pm.
If you need urgent assistance, do not use this service. Call 111, or in an emergency call 999.
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Acne is a common skin condition affecting both men and women at some point in their lives.
Acne is a common skin condition affecting both men and women at some point in their lives. It can cause spots such as blackheads, whiteheads, papules, pustules, nodules, or cysts. The severity and triggers vary between individuals. With the right guidance, most people can manage their symptoms and improve their skin health.
Our clinicians may recommend one of the treatment options below, depending on your symptoms, medical history, and whether the treatment is appropriate for you.
Not sure which option is right for you?
Complete a short consultation so our clinicians can understand your acne treatment needs.
A prescriber checks whether treatment is clinically safe and appropriate for you.
If approved, your treatment is dispensed and delivered in plain packaging.
Speak to a clinician if your symptoms are persistent, worsening, or affecting your quality of life.
The treatment page continues to use the existing FAQ entries already stored for this category.
Acne, or acne vulgaris, is commonly associated with blackheads and whiteheads on the face. While it often begins during adolescence, adults can also be affected, especially women. Acne can appear on the face, chest, and back, and the severity ranges from mild spots to more persistent nodules or cysts.
Common types of acne spots include: • Blackheads – small dark bumps caused by blocked hair follicles. • Whiteheads – similar to blackheads but closed at the surface. • Papules – small red, tender bumps. • Pustules – red bumps with a white or yellow centre. • Nodules – large, hard lumps beneath the skin. • Cysts – severe, pus-filled lumps that can scar.
Acne develops when hair follicles become blocked by sebum (oil) and dead skin cells. This can lead to inflammation and spots. *Factors that can contribute to acne include:* • Hormonal changes (e.g., puberty, menstrual cycle, pregnancy) • Genetics (family history of acne) • Certain medications • Pressure on the skin from clothing or accessories • Smoking and other lifestyle factors
• Diet– There’s no clear link between specific foods and acne. • Poor hygiene – Acne develops beneath the skin, not from surface dirt. • Squeezing spots – Can worsen acne and cause scarring. • Sexual activity – Has no effect on acne. • Sun exposure – Limited benefits and can be harmful. • Infectious – Acne cannot be passed to others.
You can take steps to support your skin alongside any medical treatment: • Wash your face gently, no more than twice daily. • Remove makeup before bed. • Avoid picking or squeezing spots. • Use mild, non-allergenic skincare products. • Stay hydrated and maintain a healthy diet. • Track triggers such as certain cosmetics, stress, or hormonal cycles.
Access Doctor provides an * online assessment service *. • Treatment options, including prescription-only medicines, are only discussed after your questionnaire is reviewed by a clinician. • All prescriptions are supplied by a GPhC-registered UK pharmacy *only if clinically appropriate*. • No POMs are available for purchase without approval.
• Confidential and secure service • Reviewed by UK-registered clinicians • Trusted by thousands of patients • Evidence-based guidance, not direct advertising of medications
Start a short online consultation and our clinical team will review whether treatment is suitable for you.