This service is provided by AccessDoctor. By using this service, you are confirming that you understand and agree to be legally bound by these Terms and Conditions.
These terms and conditions apply to your use of the AccessDoctor website (“www.accessdoctor.co.uk”). Please read these terms and conditions carefully before accessing and/or ordering any medicine from our Website.
If you access the Website, and/or place an order for medicine, you agree to be bound by these terms and conditions. If you do not agree with the terms and conditions please do not use our Website.
These terms and conditions will be used as a reference at the time of any dispute. The AccessDoctor website is owned and operated by Pharmadocs (UK) Limited, registered in the UK at Unit 1, 223 East India Dock Road, London E14 0ED.
If you have any questions about our website please contact us:
Tel: 020 7538 4139 Email: [email protected]
Pharmadocs UK is a fully regulated company. AccessDoctor offers information, advice, consultation and treatment for a range of medical conditions. This service is provided by qualified UK Pharmacist independent prescribers who are registered with the General Pharmaceutical Council (GPhC). Our dispensing pharmacy is regulated by the General Pharmaceutical Council (GPhC) and can be trusted to deliver a high level of service by our qualified pharmacists.
Your privacy is crucial to us and the following information explains the extent of the measures we take to secure your data:
Our responsibility to you
Patient’s responsibility to us
The information and advice provided by AccessDoctor when you use the service is based on the information you have supplied to us. It is your responsibility to ensure this information is 100% accurate and you accept that failure to do so (whether intentionally or not) will affect the information and advice we give to you and the medicines we supply to you and, as such, may have consequences for which we are not responsible. If you notice an error in your consultation form or patient details submitted, please get in contact with us ASAP.
All prices on this website are in GBP and include VAT unless expressly stated otherwise. We take care to ensure that all pricing information on our website is accurate but occasionally there may be an error. In the circumstance that an error has occurred and the price charged is higher than it should be, we will aim to identify all those that have overpaid and refund the difference.
When you place an order for medicines or take up a service that involves the prescribing of medicines this will require us to perform an assessment of your clinical suitability for the medicines before the medicines can be approved for supply. You agree to us commencing this service and an assessment of your clinical suitability when you place the order and, as such if you cancel your order once the prescription has been issued you will not be eligible for a refund.
When we receive an order from you to purchase goods or services from us, we will confirm that we have received the order by sending a confirmation email to the contact email address that you supplied upon registering. Professional codes of conduct and legal restrictions may limit the number and frequency of any item we are permitted to supply to you and, as such, we have no obligation to supply quantities exceeding the relevant permitted maximum and will charge only for those we do supply. We reserve the right to reject any order.
In providing payment card details, you confirm that you are authorised to use the card and authorise us, or our payment service provider, to take payment in full for the items in your order and any associated postage and packaging fees and any other charges that become due to us under these terms and conditions.
Our prescribers can only make a decision as to whether it is in the best interests of the patient to receive medicine when the prescriber has all relevant information. On occasion, this may require the prescriber to ask the patient for additional information further to the information that was provided in response to an online questionnaire.
Postage and packaging are free for all order, additional costs are incurred for special delivery.
Medicines will be dispatched the same day if the order has been approved by our doctor before the cut-off time of 15:00 (weekdays only). All medicines for delivery by post are sent out using Royal Mail 1st class signed for or Next day guaranteed depending on which service you select.
Medicinal products cannot be returned due to the legislation governing the sale and supply of medicines in the UK. Cancelling your order: In order to cancel your order please either phone or email us at the earliest instance. Please note our doctors sometimes issue prescriptions within minutes or hours of an order being placed in which case you will be liable for the prescription fee but eligible for a full refund of the remaining costs including medicine and postage. Please note there is a refund processing fee of £5.00.
Medicines legally cannot be returned or reused. They can only be destroyed securely, please make sure you order the correct medicine in the correct strength and the correct form. The refund period starts from when you submit your payment details until our prescriber accepts your consultation and issues a prescription, you will be notified via email once your prescription has been issued and the order has been accepted. Unfortunately, once the process has been carried out by our team, you will not be eligible for a refund thereafter. If you are still within the window, please contact us asap on 020 7538 4139 and we can cancel your order if it has not been accepted by the prescriber yet.
Failed ID Check. We only supply medicines to patients who pass ID verification. So please ensure you put your correct details on the form when checking out. If the ID check requests further documents, we will send you an email requesting these documents and the order will not be processed until you can send us your documents so we can verify your ID (passport or driving license). Failure to pass the ID check will result in your order not being processed, If your ID check fails, you may request a refund for your order. Please note there is a refund processing fee of £5.00.
Rejected Orders. We only supply medicines after your order has been approved by one of our GMC registered doctors. Please ensure you read the Product FAQ prior to ordering, this is to ensure the product is suitable for you. Please answer all the clinical questions accurately so our doctor can make a safe clinical decision. If our doctor rejects your request on clinical or safety reasons a full refund except a fee of £5.00 for the medical consultation will be deducted.
We aim to maintain 100% customer satisfaction, but we realise there may be instances where this is not the case. We operate a continuous improvement policy in customer care and try our best to get things right the first time. If you are unhappy with anything please contact us immediately and our staff will be more than happy to rectify any issues you may have. For complaints please direct your concerns to: [email protected]. We will endeavour to respond to you within 48 hours. If it is more of an urgent matter, please phone us instead to rectify any issues at the earliest possible opportunity.
You should check the content of each delivery promptly upon receipt. If you believe that items have been sent to you in error you should contact us immediately on 020 7538 4139 or email us at [email protected]
We take care to ensure that all information available on our website about our business, services and any products mentioned is accurate. However, some things may develop or chance leading to the information being out of date occasionally. The general medical information provided on the website is not a substitute for specific and personalised medical advice and should not be read or used as such. Links to other websites: AccessDoctor provides links from this website to websites that are owned and controlled by third parties such as health resources. These links are provided only for your convenience and we have no control over and will have no liability in respect of those websites.
Nothing in these Terms and Conditions is intended to, nor shall it grant a benefit on any third party under the Contracts (Rights of Third Parties) Act 1999 and a person who is not a party to these Terms and Conditions has no rights to enforce them.
We reserve the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions that are in force at the time that you order goods from us unless:
Our friendly team is available to help Monday to Friday 9:00am – 5:00pm.
If you need urgent assistance, do not use this service. Call 111, or in an emergency call 999.