How can we help?

Browse our help centre for any queries you may have.

Common Questions
How do I return an item?
Can I request a treatment on behalf of someone else?
Can I take the prescription to my local pharmacy?
Will you access my NHS medical records?
Do I need an appointment?
How does it work?
Is this a legal way to get medication?
How it works
How do I return an item?
Can I request a treatment on behalf of someone else?
I’ve already ordered and completed an online consultation. Do I need to do everything again?
Can I take the prescription to my local pharmacy?
Will I know which doctor reviewed my consulation?
Will you share my information with my GP?
Will you access my NHS medical records?
When will I be charged?
What happens if my consultation is not approved?
Do I need an appointment?
How does it work?
Is this a legal way to get medication?
Orders
How do I return an item?
If I am not at home and a neighbour offers to accept delivery, will they know what I have ordered?
I’ve already ordered and completed an online consultation. Do I need to do everything again?
Can I take the prescription to my local pharmacy?
When will I be charged?
Delivery
How do I return an item?
If I am not at home and a neighbour offers to accept delivery, will they know what I have ordered?
Returns
How do I return an item?
Complaints
How to raise a concern?
How to make a complaint
What to expect from us?
Taking your complaint further
Complaining on behalf of someone else
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